|
4080394
|
2021-01-20
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-01-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-03
|
| Complaint What Happened |
A money transfer for {$1000.00} from the US to XXXX was initiated via Xoom in XX/XX/XXXX. The transfer was not successful, Xoom admitted to this and agreed to refund the amount. The refund has not been made yet ( as of XX/XX/XXXX ).
Detailed timeline : XX/XX/XXXX, XXXX XXXX : transaction for {$1000.00} initiated ( US to XXXX XXXX XX/XX/XXXX, XXXX XXXX : Xoom confirmed successful completion of transaction ( however, it was not successful ) XX/XX/XXXX : I provided bank statement details of both my bank accounts ( XXXX and US ) showing that the transfer never happened. Xoom responded by saying they will check with their banking partner in XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX : Xoom sent me an email saying that 'Xoom or our partner has encountered an unexpected problem ' processing this transaction, and they agreed to refund the money to my US account.
XX/XX/XXXX : Xoom sent me an email saying the automatic refund failed and they need to send me a check, and asked for my mailing address which I provided.
XX/XX/XXXX : Xoom sent an email saying they mailed out the check and that I should receive it in 10-15 daysXX/XX/XXXX-XX/XX/XXXX, XX/XX/XXXX: multiple calls to Xoom to check on the status of the refund, since I did not receive the check.
XX/XX/XXXX : Xoom sent me an email asking if I received the check, I responded negative.
XX/XX/XXXX - XXXX, XXXX : multiple calls to Xoom to check on the status of the refund, since I did not receive the check. Same answer each time : this case has been sent to XXXX and they are waiting for a response.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4384303
|
2021-05-17
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Foreign currency exchange
|
| Date Received |
2021-05-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-24
|
| Complaint What Happened |
My family and I was looking for a cabin in XXXX XXXX, Tn. We were unable to take a trip last year due to COVID. We decided to search for cabins on XXXX or through the XXXX XXXX Owners Page. After doing an inquiry on the owners page I received an email back the next day which was XX/XX/XXXX telling me that he owner a lot of cabins in the area and that he would be more than happy to find us a place. Our booking dates were set for XXXX XXXX. He gave us a total of {$3000.00} for a 12 bedroom 12 bath cabin that slept 56 since that was within our budget. He told us that {$1500.00} had to be paid ASAP and the remaining needed to be paid 5 days before arriving. We paid everything and he informed me that he was looking forward to meeting and greeting my family upon our arrival. We left around XXXX XXXX from our town in Alabama and made it to the cabin around XXXX XXXX on XX/XX/XXXX. Upon arrival at XXXX XXXX we noticed that the cabin the man gave us the address and passcode to already had someone staying there. We then went to the check-in office and showed the lady at the desk the contract that included the information for the rental. She called the property manager and the manager over XXXX. And he informed her that my name was not in their list for check in nor did they have any knowledge of the man that took our money. We called Called the company that we made the payment through ( Xoom powered by XXXX ) and was told that nothing could be done because the payment was already completed.
|
| Consumer Consent Provided |
Consent provided
|
|
