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  5. InterLinc Mortgage Services, LLC

InterLinc Mortgage Services, LLC

Details

Name: InterLinc Mortgage Services, LLC
Jurisdiction: Alabama
Legal type: Foreign Limited Liability Company
Status: Exists
Date of registration: 18 May 2009 (16 years ago)
Entity Number: 000-267-218
Register Number: 000267218
ZIP code: 36104
County: Montgomery
Place of Formation: Texas
Principal Address: 10613 W SAM HOUSTON PKWY NORTH #200HOUSTON, TX 77064-4657
Registered Office Street Address: 2 NORTH JACKSON STREET STE 605MONTGOMERY, AL 36104

Agent

Name Role Address
C T CORPORATION SYSTEM Agent 2 NORHT JACKSON STREET SUITE 605MONTGOMERY, AL 36104

CFPB Complaint

Complaint Id Date Received Issue Product
1552253 2015-09-04 Loan servicing, payments, escrow account Mortgage
Issue Loan servicing, payments, escrow account
Timely Yes
Company InterLinc Mortgage Services, LLC
Product Mortgage
Sub Product Conventional fixed mortgage
Date Received 2015-09-04
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2015-09-04
Company Public Response Company believes it acted appropriately as authorized by contract or law
Consumer Consent Provided Consent not provided
4452113 2021-06-11 Trouble during payment process Mortgage
Issue Trouble during payment process
Timely Yes
Company InterLinc Mortgage Services, LLC
Product Mortgage
Sub Product Conventional home mortgage
Date Received 2021-06-11
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2021-06-11
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided Consent not provided
4298491 2021-04-15 Trouble during payment process Mortgage
Issue Trouble during payment process
Timely Yes
Company InterLinc Mortgage Services, LLC
Product Mortgage
Sub Product Conventional home mortgage
Date Received 2021-04-15
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2021-04-15
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened We purchased our home in XX/XX/XXXX. We have a conventional loan through InterLinc Mortgage. Shortly after the purchase of our home ( approximately 2-3 months ) I filed our homestead exemption with our local county. Our mortgage from XXXX XXXX XX/XX/XXXX was {$1400.00}. In XX/XX/XXXX we received notice that our mortgage was going to increase to {$1800.00} which was due to a substantial increase in our property taxes. On XX/XX/XXXX I contacted InterLinc Mortgage about the issue. They advised me to send in proof of my homestead exemption as it appears that the increase in the monthly mortgage payment was due to their estimated increase in my property taxes. On XX/XX/XXXX i emailed them proof of my homestead exemption. InterLinc advised me they received the document and would send it to the research department to adjust my mortgage to reflect the correct amount as my homestead exemption was filed timely. I continued to call InterLinc Mortgage approximately 15 times speaking with various customer service representatives between XXXX XXXX XX/XX/XXXX. Each assured me that they were working on my account and they had all the information they needed to correct my mortgage amount. On XX/XX/XXXX I spoke with another representative that advised me that they did not have all the information that they needed and that they needed my tax bill for XXXX to correct my mortgage. Obviously this was frustrating since I spoke with several customer service reps and nobody advised me until almost 2 months later that they needed additional information. By this time we have already paid the incorrect increased mortgage of {$1800.00} for 2 months. On XX/XX/XXXX I left work, went down to the court house and obtained my XXXX property tax statement showing my estimated property taxes would be {$2000.00}. InterLinc Mortgage claimed the property taxes I would owe in XXXX was {$3800.00}. I contacted InterLinc Mortgage again last week. She advised that they have the documents and that the analysis department was reviewing them. She then advised me that after the analysis department reviews the document, calculates what my mortgage should be, it would take 2 MONTHS for them to adjust my mortgage and charge me the correct amount. InterLinc Mortgage has had all the necessary documentation to adjust my mortgage to the correct amount and they are either incapable or unwilling to do so in a timely manner. I demand that InterLinc adjust my mortgage to the correct amount which is something closer to what I was originally paying and refund me for the increased mortgage I have been paying for the past few months.
Consumer Consent Provided Consent provided
2580155 2017-07-20 Closing on a mortgage Mortgage
Tags Servicemember
Issue Closing on a mortgage
Timely Yes
Company InterLinc Mortgage Services, LLC
Product Mortgage
Sub Product VA mortgage
Date Received 2017-07-20
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2017-07-24
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided N/A

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2 NORTH JACKSON STREET STE 605MONTGOMERY, AL 36104

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Date of last update: 02 Aug 2024

Sources: Alabama Secretary of State

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